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Terms of Service

1. Introduction

Welcome to FeedbackSpider.
These Terms of Service govern your use of our website and services. By accessing or using FeedbackSpider, you agree to be bound by these terms. FeedbackSpider ("us", "we", or "our") operates the website www.FeedbackSpider.com (the "Service").

2. Service Description

FeedbackSpider is a user feedback collection solution that helps to collect feedback from users by integrating with their product:

3. User Data

We collect and store user data to provide our services. This includes information such as your name, email address, and payment information. We may also collect feedback information based on users discretion.
All customer data is encrypted at rest using AES-256 and in transit via TLS. Additionally, sensitive information, is encrypted at the application level before being stored in our database.
Refer to Database provider privacy policy (https://supabase.com/privacy) for more information.

4. Non-Personal Data

We may use web cookies and similar technologies to collect non-personal information about users' interactions with the Service.

5. Pricing and Refunds

Our pricing is based on the number of projects you create. We offer a free tier and a paid tier. You can cancel your subscription within 7 days of purchase for a full refund. Refunds are not provided for unused time.

6. Intellectual Property

All content, features, and functionality of the FeedbackSpider service, including but not limited to text, graphics, logos, and software, are the exclusive property of FeedbackSpider and are protected by international copyright, trademark, and other intellectual property laws..

8. Limitation of Liability

FeedbackSpider shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of India.

10. Changes to Terms of Service

We reserve the right to modify these terms at any time. If we make changes, we will notify you by email or by placing a prominent notice on our website.

11. Contact Us

If you have any questions about these terms of service, please contact us at support@feedbackspider.com.

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